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Shaping Dogs is the business responsible for Well Dog Hub. You can contact us about privacy matters at hello@shapingdogs.com.
We may collect information you provide directly, such as your name, email address, course enrolment details, payment-related information, messages, support requests, survey responses and any information you choose to share in community or live session features. We may also collect technical information such as your IP address, device information, browser type, pages visited, course progress, login activity and cookie or analytics information.
Payments may be processed by third-party payment providers. We do not usually receive or store your full card details. Payment providers process payment information according to their own security and privacy arrangements.
We may use your information to provide course access, manage your account, process purchases, send service emails, respond to enquiries, provide support, improve our products, maintain security, comply with legal obligations, manage complaints and send marketing communications where permitted.
We process personal information where necessary to perform a contract with you, where we have a legitimate interest in running and improving our business, where we need to comply with legal obligations, and where you have given consent, for example for certain marketing or cookie settings.
We may send marketing emails if you have opted in or where the law otherwise allows. You can unsubscribe at any time using the link in the email or by contacting hello@shapingdogs.com. We will not sell your personal information to third parties.
If you post in a community area, attend a live session, submit questions or participate in discussion features, information you share may be visible to us and, depending on the feature, to other participants. Please avoid sharing confidential, sensitive or unnecessary personal information about yourself or others. If live sessions are recorded, we will aim to make this clear where reasonably possible.
We may share personal information with trusted service providers who help us operate our business, such as Zenler, email service providers, payment processors, analytics providers, website hosting providers, professional advisers and IT support. We may also share information where required by law, to protect legal rights, to prevent misuse or to deal with a complaint or dispute.
Some service providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards required by data protection law, such as adequacy regulations or standard contractual clauses where applicable.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing access, keeping business records, meeting tax and accounting requirements, resolving disputes and complying with legal obligations. Course account and purchase records may be retained for a reasonable period after your last interaction with us.
Under UK data protection law, you may have rights to access, correct, erase, restrict or object to processing of your personal information, and to request data portability in certain circumstances. You also have the right to withdraw consent where processing is based on consent. To exercise rights, contact hello@shapingdogs.com. We may need to verify your identity before responding.
If you are unhappy with how we handle your personal information, please contact us first at hello@shapingdogs.com so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office.
Well Dog Hub is intended for adults. If a young person accesses course content, this should be with appropriate adult involvement and supervision. We do not knowingly collect personal information from children for Well Dog Hub without appropriate permission.
We take reasonable steps to protect personal information. However, no online platform can be guaranteed completely secure. You are responsible for keeping your login details safe.
We may update this Privacy Policy from time to time. The latest version will be the version displayed on Well Dog Hub or the Shaping Dogs website.
Cookie policy
This Cookie Policy explains how cookies and similar technologies may be used on Well Dog Hub and related Shaping Dogs pages.
What cookies are
Cookies are small text files placed on your device when you visit a website. Similar technologies may include pixels, tags, local storage and tracking scripts.
Why cookies are used
Cookies may be used to make the platform work, keep you logged in, remember preferences, support checkout and payment processes, improve security, understand how visitors use the site, measure marketing performance and improve our services.
Third party cookies
Well Dog Hub is hosted on Zenler and may use third-party services for payment processing, analytics, email, embedded video, advertising or other platform functions. These providers may set their own cookies or similar technologies.
Consent and control
Where required by law, non-essential cookies should only be used with your consent. You can usually manage cookie preferences through the site cookie banner, platform settings or your browser settings. You can block or delete cookies through your browser, but some parts of the site may not work properly if strictly necessary cookies are blocked.
Analytics and advertising
We may use analytics or advertising tools to understand website use and measure marketing performance. These tools may collect information such as pages visited, device information and interactions with ads or checkout pages. If marketing pixels are used, they should be configured alongside an appropriate cookie consent mechanism.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or changes in law, technology or platform services.
Contact
If you have questions about cookies, contact hello@shapingdogs.com.